FREQUENTLY ASKED QUESTIONS

Find answers to common questions. Can’t find what you’re looking for? Contact us.

BEFORE I BUY

How much does a support token cost?

Support tokens cost 250€ each. One support token is required for pay per incident support for CODESOFT, LABELVIEW, or LABEL MATRIX in the Extended Support Phase. Three support tokens are required for support for one incident on one Enterprise product (SENTINEL, LABEL ARCHIVE, or TEKLYNX CENTRAL) in the Extended Support Phase.

Buy your tokens.
Does buying 3 tokens for Enterprise products give me support for 3 incidents?

No. The 3 tokens package for Enterprise products gives you support for one incident on one Enterprise product.
Compare Tokens packages
How long is a support token valid for?

There is no time limit for using support tokens, they remain valid until they are used.
Can I buy your product in currencies other than Euros?

At this time, TEKLYNX Support tokens are only available for purchase in Euros via the Storefront but the Paypal Payment method used on this site allows you to convert Euros to your currency.
What payment methods are available on this site?

Payment is processed with Paypal. You will be able to pay using:

- Your Paypal account by clicking the Log In button on the Pay With PayPal page

- Your Credit Card without creating a Paypal account by clicking on Pay with Debit or Credit Card on the Pay With PayPal page

I did not receive the email with my token. What do I do?

It can take up to 10 minutes for your token to be created and sent to you. If it has been more than 10 minutes since placing your order, please check your Spam/Junk folder. If you still have not received your token information, please contact TEKLYNX for assistance.
What are the steps to use your token?

After your purchase is complete, you will receive an email with your token. You can use your Support token at any time you want. Contact TEKLYNX Technical Support and provide them with your Support token ID.